AVOXI Genius Deployment Summary: Improvements to outbound call reporting and inbound queue reports.

What’s NEW

• Updates the company *Country* field 

  • Fixed an issue that was causing the updates to not persist.

  • Admin users can navigate to Company Account and update the country information there.

• Outbound Call Reporting

  • Improvement to reporting for outbound calls based on the outbound caller-id

• Inbound Queue Report: 

  • Added a pie chart to show the percentage breakdown of calls across answered, unanswered and abandoned

• Call issues after call transfer: 

  • Fixed call issues after a user blind transfer a call

• Other

  • Behind the scenes work for the upcoming Enterprise license, recording retention rules, platform stability.