AVOXI Genius Deployment Summary: NEW Call controls and enhanced call direction, and number reports

What’s NEW

• “Disconnect Call” option added to Attendant

  • This new feature allows the Attendant to do hangup/disconnect calls.

  • Example: If a caller does not press any digit / no input is received then the Attendant / IVR can disconnect the call.

• Call Direction: 

  • Added ability to filter by call direction in a Company Activity log

• Drill down from Numbers report 

• Metrics to the Company Activity log

• Added Inbound Direct Calls to agents in the Agent report

  • The Agent report now gives a complete view of all calls received and made by the agent for a specific time frame

• Activity logs time frame selector

  • Has more *quick select* filters to easily select most often used time frames 

• Expanded the character limit for company billing address field “State”

  • Expanded the character limit for company billing address field “State” to be more than 21 characters to support global addresses

Adjustments

• Fixed issue with phone number call forwarding rule when start and end date are the same
• In addition, many fixes and enhancements were made to improve system stability, improvements were made in CRM Screen pop fetch, and the automation test suite continues to ramp up steadily