Cancel your Genius Account

With no minimum contract or cancellation fees, you have the freedom to cancel your Genius Virtual Number or Licence at any time.

To get started, submit your "Cancellation Request" to our support team using chat, email, or phone.

Please Note: Only Super Admins have the permission to cancel a license and a 3 licenses minimum is required.

Genius Chat

  • Log in to your Genius Portal and click the "Chat" button () located on the right-hand side of your screen.
  • Use the text box to submit your cancellation request. On completion click the arrow  () to send your message.


Email your cancellation request to our customer support team at


Please include the following information 

  • Your full name 
  • Your company name or account ID
  • Contact information

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February 10th, 2022


Victoria Monge

Updated By:

Louise Ross



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