Can I Delete an Individual Call's Disposition Entry?

No, there's currently no way to delete a disposition that's already been recorded against a specific call in Genius.

This is intentional - dispositions are part of the call record, and removing them after the fact would undermine that history.

If you no longer want to collect a particular disposition going forward, you can remove that disposition question entirely from your Company or Team settings. Note that doing so means you'll stop collecting that after-call information going forward - it only affects future calls, not past ones.

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Updated:

September 2nd, 2026

Author:

Louise Ross

Updated By:

Louise Ross

KB ID:

3926311

Page Views:

32

Tags:

delete, call disposition, record, entry, remove

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