Can I Customize the On-Hold Music Played to Callers?

Not today. AVOXI currently uses a single default hold audio file across the platform - for example, when an agent places a caller on hold to transfer them - and there isn't a way to upload or select custom hold music per account or number.

This is a known and requested enhancement that's tracked as an open feature request.

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Updated:

September 2nd, 2026

Author:

Louise Ross

Updated By:

Louise Ross

KB ID:

3926405

Page Views:

33

Tags:

on-hold, music customization, audio, waiting, caller

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