AVOXI TrueLocal Calling are 2-way calling numbers that are available on select Portugal DID numbers. Compatible with both landline and mobile calling the service give users the ability to make and receive inbound and outbound calls using the same number. Using the same number for the call back helps increase the answer rate and builds trust and credibility.  

This service can be activated in the following cities:

• Lisbon
• Porto
• National

Making outbound calls

When sending calls from a SIP trunk or from your AVOXI Webphone you should dial all numbers in E.164 format. 

E164 Number Formatting

E.164 number formatting is a standardized numbering plan for the worldwide public switched telephone network (PSTN). It was developed so that associations around the world would have a standard format in which to express telephone numbers and is the primary standard that AVOXI uses. The format is the country code plus the number subtracting any preceding zeros. E.164 formatted phone numbers are limited to a maximum of fifteen digits.  

CLI Formatting

CLI (Caller Line Identification) should be displayed in the same format. This is only applicable if you using AVOXI as a SIP trunk provider. ** If your CLI or Calling number is not in the correct format calls will be rejected.

Below are a few examples of numbers from different countries and their E.164 format and CLI:

• International Country Calling code, 
  • 351, PORTUGAL
• Local Area code 
  • 21, Lisbon (+351 21 1451234)
  • 22, Porto (+351 22 1450123)
  • 3, National (+351 3 045012345)

How to advertise your TrueLocal Number

Unlike Outbound calls to display your calls locally, you can display your numbers in Local Format vs E.164 format. Below are examples of how you can display: 

• Lisbon: 21 1451234
• Porto: 22 1450123
• National: 3 045012345

Product Limitations 

• Currently, there are no Product Limitations known to AVOXI

Is Emergency Calling Available?

Emergency calling is not available using Portugal TrueLocal 2-Way Calling Number. If you require to make an emergency call please use a local phone like a mobile phone. calls will fail if you attempt to make Emergency calls.

Can you Port your number?

Number porting is available in Portugal. When looking to port numbers in the Portugal TrueLocal 2-Way Calling Number product please send your number to your account manager as porting checks can be done.

Purchasing Requirements 

The documentation requirements for inbound calling can be viewed via our online shopping cart.  Simply select the number of your choice, then click the “View additional information" icon to view the latest documentation requirements for this number.

Once the above documentation is received this will be forwarded to our carrier for approval, once approved the services will be activated and you will be notified.

Regulatory Restrictions 

Currently, there are no Regulatory Restrictions known to AVOXI