Zendesk Integration Data Sheet

Your support and sales teams now have an easier way to streamline customer satisfaction by pairing AVOXI's contact center solution with the industry-leading support platform, Zendesk. Our latest integration empowers you to remove tedious agent call logging, increase visibility across customer data points to better tailor customer conversations, and the best part - it only requires a few clicks to get started!

Customer Data at Your Fingertips

Automatically display detailed caller information and context from Zendesk to your AVOXI webphone for calls with a matching Zendesk caller-id. 

Related to Your Ticket

Once a call is completed, agent activity is automatically logged into Zendesk, removing the busywork from their process and providing the team more time to focus on ticket resolution.

Remove the Busywork for Your Team

Call recordings are provided on every ticket so you can quickly access and understand first-hand details related to the customer call, and share with other members of your team.

See our Zendesk integration in action today! Learn more

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Updated:

July 1st, 2021

Author:

Louise Ross

Updated By:

Louise Ross

KB ID:

643410

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1169

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