AVOXI Genius Deployment Summary: Enhancements made to click-to-dial, agent reports, queue activity, user roles, and licenses.

• Click to Dial behavior when already on a call

  • Enhanced logic to prevent a new call from being placed via click to call when the user is on a current call.

• Agent Report

  • Added tooltips for metrics shown in Agents report and added more metrics to report on queue calls, direct inbound, and direct outbound calls for agents.

• Filtering in Queue Activity

  • Fixed an issue with filtering on multiple call queues in the Queue Activity page.
  • The results should now show the correct set of calls.

• User Role/License change information

  • In order for a role or license change to take effect for any user, a log-out/ log-in is required by that user.

  • A friendly tooltip is now shown with this information on the User Detail page.

• Agent status stuck in *busy* status

  • Fixed issue where agents could remain in *busy* status after a call ends 

• Agent report whitespace issue

  • Fixed issue where the agent time in “Answering call dispositions” showed up as whitespace in Agent Activity Timeline.

  • The “Answering call dispositions” status is a pause status and is now reflected correctly.

• Call Recording quality

  • Enhancements made to call recording to address quality issues in recordings.