Your easy to follow Disaster recovery plan

  1. Run Your Business Remotely: 
    • Cloud-based phone systems are completely accessible over the Internet., this allows you and your employees to work from any office location
  2. Reroute Your Customers with Call Forwarding 
    • If your office location is impacted, you can use your call forwarding feature to redirect all incoming customer calls to an alternate number.  
  3. Inform Your Customers with an IVR
    • If you’re experiencing downtime due to a disaster, you’ll want to inform your customers of any inconvenience they might be impacted by. Customizing your IVR/Auto Attendant message is an easy way to do this. Simply access this feature and customize it with a message that’s applicable to the situation your business is experiencing. 

Was this article helpful?

Have more questions? Submit a request

Updated:

August 9th, 2019

Author:

Louise Ross

Updated By:

Louise Ross

KB ID:

441908

Page Views:

378

Tags:

Can’t find what you’re looking for?

Contact our award-winning customer care team.