The "music on hold" is played any time an end-user puts an individual on hold.  To update your hold music, simply log into your account and follow the below steps.

• On the upper, right-hand corner of your screen, select My Profile from the drop-down menu.
  
• Scroll down to Global Account Settings.
• Using the toggle, turn the Music on Hold on.
  
• Then, click the Configure Feature button located on the right-hand side.
  
• Next, using the Browse button, upload the required audio file.
• Once complete, select the Save button.