Can the IVR system be integrated with other software and hardware applications?

Open standards IVR systems can be integrated with other applications that your business already uses. For example, if you already use a CRM to manage customer records, you’ll want to make sure that the IVR system that you choose supports integration with that software. This will help you minimize costs and respond to customer needs more effectively.

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Updated:

July 15th, 2019

Author:

Louise Ross

Updated By:

Louise Ross

KB ID:

404988

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