IVR (Interactive Voice Response) IVR (Interactive Voice Response) is a technology that allows users (usually callers) to obtain information from a phone system without the assistance of an operator.
Open standards IVR systems can be integrated with other applications that your business already uses.
Include basic information like company name, operation hours, business address and if relevant support contact number or email.
Time to respond: How long do callers spend on the IVR system before they reach an agent? When you call your IVR system and select an option that should take you to a live agent, how long do you wait on hold? If the average hold time is too long, you may want to re-assess your call routing configuration, or even revisit your agent schedule.
Yes, our cloud IVR works over the top of any existing phone system or as a stand-alone call management solution.
Virtual attendant allows you to build phone menu systems, add call menus, transfer to voicemail, and the flexibility to create and program rules to handle all of these features.