Core Release Notes - February 20, 2020

Our virtual number team successfully released the below updates to Core/COZA on this afternoon. 

What's New -Call Recording NEW simplified plan (does not apply to coza)

  • We launched our new simplified call recording service - let's do a quick recap
    • MRC of $6.99 per number per month
    • 30 days of free storage for all recorded calls
    • Customers can store calls for longer than 30 days @.02 per minute
    • Customers can adjust /upgrade/downgrade their retention rules via the CORE UI using the toggle and drop-down (see below)
    • REMINDER: We NO longer offer 15-Day call recording (these customers have been migrated to 30 Day plans (remainder of Feb and March Free first MRC charge will be on April 1, 2020 Invoice) 
    • Customer notifications were sent out with deployment informing customers of the change and reminding them to adjust their retention rules - this included links to the relevant user guides (
    • Screen Shot 2020-02-20 at 4.21.14 PM.png

Give feedback about this article

Was this article helpful?

Have more questions? Submit a request


February 28th, 2020


Louise Ross

Updated By:

Louise Ross



Page Views:



Can’t find what you’re looking for?

Contact our award-winning customer care team.