Predictive Dialer

An automatic telephone dialing system that dials from a list of numbers and turns the call over to an agent when a human responds. It increases productivity in a call center because the agents can spend their time talking rather than waiting for calls to go through as well as hanging up on busy signals and answering machines.

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Updated:

August 27th, 2019

Author:

Louise Ross

Updated By:

Louise Ross

KB ID:

395805

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