AHT

AHT (Average Handle Time) - The period of time an employee is occupied with an incoming call.


Was this article helpful?

Have more questions? Submit a request

Updated:

June 12th, 2019

Author:

Louise Ross

Updated By:

Louise Ross

KB ID:

395636

Page Views:

506

Tags:

Can’t find what you’re looking for?

Contact our award-winning customer care team.