ACD

ACD (Automatic Call Distributor) 

A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. ACDs are the heart of call centers, or contact centers, which are widely used in the telephone sales and service departments of all organizations.


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Updated:

June 12th, 2019

Author:

Louise Ross

Updated By:

Louise Ross

KB ID:

395632

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