How Do I Get Call Continuity?

Your business can achieve call continuity with AVOXI VoIP services in one of two ways.

Option #1: Set Up an Alternate SIP Connection

This option is a preventative measure that will allow your business to quickly re-route calls to an alternate destination in the event of a local power failure or interruption in Internet service. The backup SIP trunk will terminate to a different location than your standard VoIP phone line. All you need to do is contact the AVOXI team in the event of an emergency. Our Customer Support team will handle the rest.

Option #2: Use the Online Portal to Create a New Call Forwarding Rule

The AVOXI Core Online Portal allows users to quickly and easily change where calls are being routed. In the event of an emergency that affects your VoIP service, you can log into the AVOXI Core Online Portal and create a new call forwarding rule. This new rule should route your calls to an unaffected destination.

Want to learn more?  Visit our webpage on Round-Robin Call Routing

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Updated:

September 4th, 2019

Author:

Louise Ross

Updated By:

Louise Ross

KB ID:

452916

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