Help! I am experiencing poor call quality.

Poor call quality may the result of several factors; but, the most common cause of poor call quality is insufficient Internet bandwidth. To help our Customer Support team determine the cause of the issue, you will need to supply a specific call example.

When you submit a case to Customer Support, please include the following information:

  • Time and date of the call
  • The direction of the call (inbound or outbound)
  • The number that was dialed
  • The calling number
  • The type of Internet connection you are using
  • The bandwidth of your Internet connection

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Updated:

June 11th, 2019

Author:

Louise Ross

Updated By:

Louise Ross

KB ID:

395285

Page Views:

525

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