As an Admin you can add users to your account and use the below guide to get started.

• First, select the user’s icon on the left-hand side navigation.
• From here, you will be taken to your current user list. 
• Select +Add in the top right-hand corner. 
• Fill in the new user’s first name, last name, and email address. (Please note email addresses must be unique.)
• Then assign a license and a role
• Once everything is complete, select Add User. 

AVOXI Tip: If you see licenses but cannot select them, you need to purchase more. You can add users with Unassigned licenses and assign them later. 

Once you’ve purchased your licenses and added your users, it’s time to assign those licenses to your users. 

1. Select the user’s icon on the left-hand side navigation bar.  
2. Please select the desired user’s name to update their licensing.  
3. Use the drop-down menu next to the License to select the user’s license type.
4.  The license drop-down menu shows a quick view of the assigned/total license count. This makes it easy for Admins to keep track of license utilization and order more as needed.
5. Once you select a license for a user, you will need to enter an extension, as all licensed users require an extension. 
6. Select Save to complete

Unassigning a License

To unassign a license, follow the steps outlined above.  Once on the user profile, click the drop-down menu next to the License and select unassign. 

You will then see a pop-up screen asking, “Are you sure you want to unassign the license from the user?” If you are 100% sure you wish to proceed, click the blue OK button.

Learn more about our Contact Center Licenses and Pricing and upgrade today.