Managing Core Call Recording

AVOXI Core call recording is an optional add-on service that gives you the ability to automatically record inbound and outbound calls on all virtual numbers. 

Available in one simplified cloud-based service package of only $6.99 /number/month with UNLIMITED FREE storage (subject to our fair usage policy).  Your AVOXI Core online portal gives you the freedom to listen to calls on-demand, download recordings, and manage your storage settings with retention options of 60, 90, and 365-day.

Key Benefits

The AVOXI Core call recording feature boasts many benefits for companies of all sizes and demographics.  With our reduced monthly fee and updated storage options, it an affordable value add. Key benefits include

  • Ensure your agents adhere to compliance regulations and protect your organization from financial or other liability.
  • Implement, improve agent training based on customer pain points or frustrations.
  • Call recordings are a great way to monitor calls. You can use call recordings to evaluate the effectiveness of your staff, or document persistent customer inquiries or complaints.
  • Do you currently have any disaster recovery plan implemented to ensure your calls get recorded regardless if your system stops working? Did you know you can use your AVOXI Core platform as a backup to store all your calls in case an emergency happens?
  • You can have the freedom to activate and reactive your call recording settings and change your retention rules at any time via your user-friendly interface. Find out more with our easy to follow How to user-guides can be found Call Recording Self-Help Guides.

Why AVOXI?

AVOXI is the leading provider of cloud communications services and virtual numbers that allow companies of all sizes, and in a range of vertical industries, to enhance the experience they provide to their customers. For more information, visit:  https://www.avoxi.com/cloud-call-recording/



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Updated:

December 1st, 2020

Author:

Louise Ross

Updated By:

Louise Ross

KB ID:

529283

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