Genius Release Notes: January 29, 2020

AVOXI Genius Deployment Summary:  NEW agent timelines, auto-answer, and support access tools.

What's New:

  • Agent timelines

    • Enjoy the zoom and drag functionality within the Agent report-> Agent Status Timeline.
    • This helps visualize the agent status across a timeframe and easily drill down into weeks, days, hours as needed.
  • Auto-answer enhancement 

    • When auto-answer is enabled, only the first call to a user at any given time is auto-answered.

    • If the user is already on a call, then any further incoming calls will alert the user but will not be auto-answered.

    • The user can then decide whether to accept/decline the incoming call.

  • Support Access tools: (Ghosting

    • Building on our mission to make the configuration and support of the Genius platform more collaborative, the Support Access tools provide Avoxi team members a co-browsing type access into Genius customer interfaces.

    • These experts can help with customer configuration, troubleshooting, etc without the need for any additional third-party tools.

    • The Genius customer still has complete control over how much access they provide (none, read-only, or read-write)

  • Audio quality and call disconnection fixes 

    • Several fixes have been applied to address audio quality reports and call drops for queue calls. 

  • CRM Integration

  • Additional work for CRM Integration (including advanced matching of phone numbers for screen pop), testing suite expansion, recording rules work.

Give feedback about this article

Was this article helpful?

Have more questions? Submit a request


June 16th, 2021


Louise Ross

Updated By:

Louise Ross



Page Views:



Can’t find what you’re looking for?

Contact our award-winning customer care team.