Genius Release Notes - January 7, 2020

Release Notes include new features, enhancements and bug fixes. Updates are done weekly so check back often to see what's new.

Genius production environment was successfully updated last night.

What's New

  • Salesforce Integration - Phase 1:

    • AVOXI internal users (like Sales and Support team members in a queue) will see information about the inbound caller in their webphones - if available in Salesforce. 
    • This information, when available, will pop-up to their screens while the inbound queue call alerts them.

Improvements / Fixes

  • Besides these, we also worked on improving reports/analytics
  • Deployed fix for a memory leak, 
  • Added plumbing for the Ghosting feature
  • Improved How calls connect to queue members
  • And many other minor fixes and tweaks.

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