AVOXI Genius Deployment Summary: This week we launched NEW Intercom Integrations, Service Level, and Scheduled Report Summary
NEW Intercom Integration
Genius-Intercom integration allows users to consolidate customer information and interaction history within Intercom with one easy click. Learn more here
NEW Scheduled Reports Summary
Using the "Schedule Reports" Summary located on the Analytics homepage, Managers can now view and delete existing reports. Learn more here
NEW Service Level (Average Time to Answer)
"Average Time to Answer" is a key performance indicator used in call centers. Managers can now track agents' average time to answer incoming calls via the "Teams report". This helps improve the overall customer experience while giving mangers the ability to measure their teams' performance and highlight areas that require further attention.
Team Activity Call Logs
Added more metrics to the Team Activity call logs. "Wait time" and "Time to Answer" were added to provide even greater visibility into the inbound queue calls to your support and sales team.