Genius Release Notes: September 15, 2020

AVOXI Deployment Summary:  NEW FreshDesk integration, enhancements to Scheduled Reports, and Team Activity Logs.

What’s NEW

NEW FreshDesk Integration

  • With AVOXI-Freshdesk integration contact centers can streamline customer conversations by allowing their support teams to pair AVOXI's contact center solution with the industry-leading support platform, Freshdesk. 
  • Our latest help desk integration allows you to automate repetitive tasks to save time, increase agent visibility across customer data points to better tailor customer conversations, and best of all - you can be connected in minutes! Learn more here


Enhancements

Scheduled Reports

Several improvements have been made to the Scheduled Reports feature that was released last week.  

  • Users can now edit scheduled reports
  • Enhanced the email formatted 
  • Included readable information about the filters used

Team Activity Call Logs 

  • New sliding filters for "Wait time" and "Time to Answer", plus added tooltips to these recently added columns on the Team Activity report


Team Memberships  

  • With this update, administrators can now easily add users to Teams directly from the User detail page

Adjustments

  • Fixed an issue where some calls were incorrectly formatted with a +1 added in the Activity logs making it annoying to try and understand who called who. This has been fixed now: "who called whom".
  • Fixed an issue where Blind transfer was sending multiple calls to the transferred user.


Release notes include new features, enhancements, and bug fixes. Updates are done weekly so check back often to see what's new. Please forward product suggestions to product@avoxi.com

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Updated:

June 16th, 2021

Author:

Louise Ross

Updated By:

Louise Ross

KB ID:

643232

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