- With AVOXI-Freshdesk integration contact centers can streamline customer conversations by allowing their support teams to pair AVOXI's contact center solution with the industry-leading support platform, Freshdesk.
- Our latest help desk integration allows you to automate repetitive tasks to save time, increase agent visibility across customer data points to better tailor customer conversations, and best of all - you can be connected in minutes! Learn more here
Several improvements have been made to the Scheduled Reports feature that was released last week.
Team Activity Call Logs
- With this update, administrators can now easily add users to Teams directly from the User detail page
- Fixed an issue where some calls were incorrectly formatted with a +1 added in the Activity logs making it annoying to try and understand who called who. This has been fixed now: "who called whom".
- Fixed an issue where Blind transfer was sending multiple calls to the transferred user.