Genius Release Notes: May 19, 2020

AVOXI Genius Deployment Summary: Enhancements made to User Queues


Enhancements

  • Added tooltip on User Detail page-> User Queues 

  • Time Since Last Call" metric was only showing up for 2 agents in any queue, this was enhanced so it shows up for all agents within a queue.

Adjustments 

  • Some calls were shown as answered by the wrong agent. This was a tricky little race condition that has been fixed. Genius!

Coming Soon

  • User-driven outbound Caller-Id
  • The ability to auto-logout users who are not active 
  • CRM Integrations 
  • Live Dashboard


Release notes include new features, enhancements, and bug fixes. Updates are done weekly so check back often to see what's new. Please forward product suggestions to product@avoxi.com.



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Updated:

June 16th, 2021

Author:

Louise Ross

Updated By:

Louise Ross

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