Genius Release Notes - March 4, 2020

AVOXI Genius Deployment Summary: Enhancements to webphone ringing, outbound call details, analytics, and reporting


What’s NEW:

  • Webphone ringing enhancements 

    • Web browsers like Chrome and Firefox can sometimes block or alter the ringing sound/ alerting for Genius webphone.
    • With this release, we handle that better and play an audible ring to the webphone when an incoming call alerts the user.
    • If the webphone is in a state where it cannot play an audible ring, a quick pop up message is displayed to the user so they can “reload“ the webphone. 
  • Call Date and time for outbound calls

    •  In the call detail, modal was showing the end time, this has been fixed to show the call start time.

  • Analytics and Reporting

    • Drill down from a specific "Number" report page to Company activity

    • Agent reports show outbound calls placed by agents as well.

    • It can also be filtered by queues to see call metrics for the agents who are a member of that queue

  • User status fixes 

    • A fix for an issue when users were seeing incorrect status (ex: on a call even after the call ended)

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Updated:

June 16th, 2021

Author:

Louise Ross

Updated By:

Louise Ross

KB ID:

541249

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