Genius Release Notes: March 18, 2020

AVOXI Genius Deployment Summary: NEW CRM screen pop and call indicators in activity logs.


What’s NEW

  • CRM Screen pop for ALL calls

    • Genius Enterprise plan enables you to set up CRM integrations easily.
    • When the CRM screen pop feature is enabled all inbound and outbound calls will attempt to find a Contact match in the CRM and do a screen pop if a match is found.
  • Webphone experience for users with Screen pop functionality 

    • When the CRM screen pop is enabled, the new webphone experience auto-expands the webphone on incoming calls to allow the agent to easily view the screen pop details.
  • Inbound and outbound call indicators in Activity logs 

    • Activity logs have new indicators with tooltips to easily see the direction and overall status of the call. Some examples below:

Adjustments: 

  • Fixed issue that can cause the user's Genius UI to go completely blank. 

  • Fixes to improve stability of the platform like issues with call transfers, Asterisk crash fixes, and others.

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Updated:

June 16th, 2021

Author:

Louise Ross

Updated By:

Louise Ross

KB ID:

546511

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