Genius Release Notes: June 30, 2020

AVOXI Genius Deployment Summary: NEW Share Reports, Friendly Names for Numbers, Zoho and Dynamics Integrations

What’s NEW

Friendly Names for Phone Numbers helps you better identify your phone number (example: Support Main, AU Sales). Navigate to the numbers page and select a phone number to add or change the friendly name. The friendly name will also appear in the webphone outbound caller id list and in Analytics under filter by phone numbers. 

  • NEW Share Reports 

A quick way to email the content of any report to other Genius users or external users via email. The report is emailed as a CSV file. Upcoming releases will enhance this to include PDF files as well. 

  • NEW Integrations Writeback

Added support for writing back to *Leads* for Zoho and MS Dynamics integrations.

  • NEW Screen pop for Zoho and MS Dynamics

Added support for matching caller id on leads if no match is found in contacts/accounts. This provided more paths to finding context around a call before an agent receives a call.


  • Type-ahead feature added to outbound caller-id via the webphone
  • Added tooltip on the Integrations page to specify that one CRM integrations can be configured at one time. 
  • Updated  the Disconnected user status to have a red color indicator (User is unavailable to take calls when in this status)
  • Added extension validation when editing an existing Queue/ Team. Extensions must be unique.

Release notes include new features, enhancements, and bug fixes. Updates are done weekly so check back often to see what's new. Please forward product suggestions to

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