Genius Release Notes: June 9, 2020

AVOXI Genius Deployment Summary: NEW Live Dashboard, Zoho Integration, enhanced table layouts, and user directory in the webphone.

New Features

  • NEW  Live Dashboard: Manage teams in real-time using Live Dashboards - the newest entrant on the Analytics page. Administrators have the ability to get an instant view across multiple Call Queues to allocate resources, provide coaching, and monitor the calls in progress/waiting.

Screen Shot 2020-06-10 at 7.40.44 AM.png

  • NEW Zoho Integration: The integration with Zoho allows Genius users to view contextual information from the CRM on all phone calls (inbound and outbound), as well as log calls in Zoho.

  •  NEW Refreshed table layouts on several pages allow users to view up to 20 rows on a single page, with pagination for moving easily across multiple pages.


  • NEW User directory in the webphone (Contacts) has super fun color indicators for user status. Customer-facing teams can easily view user status before reaching out to a knowledge expert.

  • US/Canada toll-free numbers: Toll-free numbers that work across US and Canada will be represented as US/Canada on the Numbers page





Release notes include new features, enhancements, and bug fixes. Updates are done weekly so check back often to see what's new. Please forward product suggestions to product@avoxi.com.

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Updated:

June 16th, 2021

Author:

Louise Ross

Updated By:

Louise Ross

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