Genius Release Notes: July 7, 2020

AVOXI Genius Deployment Summary: NEW Zendesk integration.  Enhancements to agents agent status and call logs.

What's New

  • NEW Zendesk integration with AVOXI 

Easily integrate Zendesk with Avoxi contact center by navigating to the Integrations page. Additional features for this integration are coming in the next few weeks so stay tuned for more. Note: An Enterprise License is required for all integrations. 

Enhancements

  • Enhanced logic to only change agent status to “Disconnected” when they are in “Available” status but the webphone unregisters itself.

  • Added support for filtering call logs (Activity logs) by the “from” phone number. For outbound calls, this can be the outbound caller id for that call.

  • Added “Share” option to the *Agents* and *Snapshot* reports

  • Improved naming logic so hat Queue names cannot be null values


Release notes include new features, enhancements, and bug fixes. Updates are done weekly so check back often to see what's new. 

Please forward product suggestions to product@avoxi.com.

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Updated:

June 16th, 2021

Author:

Louise Ross

Updated By:

Louise Ross

KB ID:

609965

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