AVOXI Release Notes: January 7, 2020

AVOXI Deployment Summary: Improvements to limited agent role and call recording

What’s NEW

  • Limited Agent role:

    • This new role gives contact center managers the ability to configure agents that have limited access/capability. 
    • The limited agent will NOT have the ability to pause/resume recordings.
    • Organizations that require this for PCI compliance can still allow agents to pause/resume calls via the regular agent role.
  • Enhanced security

    • Enhanced the security of organization data
  • Call Recording Reason and Call Direction

    • This important piece of information is now shown in the call detail modal.
    • This gives a quick look into why the call was recorded (if it was), and the direction of the call. 


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June 16th, 2021


Louise Ross

Updated By:

Louise Ross



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