AVOXI Deployment Summary: Improvements to limited agent role and call recording
Limited Agent role:
- This new role gives contact center managers the ability to configure agents that have limited access/capability.
- The limited agent will NOT have the ability to pause/resume recordings.
- Organizations that require this for PCI compliance can still allow agents to pause/resume calls via the regular agent role.
- Enhanced the security of organization data
Call Recording Reason and Call Direction:
- This important piece of information is now shown in the call detail modal.
- This gives a quick look into why the call was recorded (if it was), and the direction of the call.