AVOXI Genius Deployment Summary: Enhancements made to click-to-dial, agent reports, queue activity, user roles, and licenses.
Click to Dial behavior when already on a call
Enhanced logic to prevent a new call from being placed via click to call when the user is on a current call.
Added tooltips for metrics shown in Agents report and added more metrics to report on queue calls, direct inbound, and direct outbound calls for agents.
Filtering in Queue Activity
- Fixed an issue with filtering on multiple call queues in the Queue Activity page.
- The results should now show the correct set of calls.
User Role/License change information
In order for a role or license change to take effect for any user, a log-out/ log-in is required by that user.
A friendly tooltip is now shown with this information on the User Detail page.
Agent status stuck in *busy* status
Fixed issue where agents could remain in *busy* status after a call ends
Agent report whitespace issue
Fixed issue where the agent time in “Answering call dispositions” showed up as whitespace in Agent Activity Timeline.
The “Answering call dispositions” status is a pause status and is now reflected correctly.
Call Recording quality
Enhancements made to call recording to address quality issues in recordings.