AVOXI Genius Deployment Summary: NEW Disposition reports and enhancements to all queue page.
Added ability to search for call detail records by one or multiple call *disposition*
We added a "drill down" capability which gives Admin and Supervisor the ability to click on a specific disposition report. This will allow them to view call detail records related to a particular report.
Call Queues Page Enhancement
Enhancements have been made to the search bar behavior on the Call Queues page.
Fixed an issue where call disconnects were not being handled correctly
Fixed an issue where some live calls were not showing up correctly on the Call Queues page
Resolved an issue where some voicemail messages were not being saved correctly when left in the queue.
Load testing the system for higher reliability
Investigated and resolved instances where the webphone did not ring.