AVOXI Release Notes: November 18, 2020

AVOXI Deployment Summary: NEW Bulk User Import feature, queue callback, abandoned call, and report enhancements.

What's New

New Bulk User Import  

Administrators can now import bulk contacts using the CSV import button. A list of users can be built using the downloadable template, or business tools like Microsoft, Google, CRMs, and Helpdesks. Once imported, AVOXI will create users with a predetermined license, extension number, and role.  This time-saving feature is easy to use and helps ensure the efficient management of new user accounts.  Learn more here!

Enhancements & Adjustments

Queue Callback Timer

The new queue callback time setting allows Admins to configure the timeout setting for callback calls. This timer decides how long a call can remain in the callback request state before its timeout. This timer is separate from the Teams/queue timeout timer which applies to regular calls waiting in the queue. Learn more here!

Team Report

The call distributing graph did not show an hourly breakdown if a 24 hour period was selected,  this has been corrected so that you get a clear 24-hour distribution graph on the Teams report.

Unanswered Call Matric

Improvements have been made to the agent's unanswered call metric, which is now tracked if a caller requests a queue callback before the agent can answer. Genius Tip: In this case, the call is not marked as unanswered for the original agent, and the callback call determines the status of the call.

Call Audio Enhancements

A fix for instances when the audio stream was cut out in the middle of a call for a customer due to special conditions. 

Release notes include new features, enhancements, and bug fixes. Updates are done weekly so check back often to see what's new. Please forward product suggestions to product@avoxi.com.

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