NEW Local Number Format
Virtual Numbers E.164 number format. For domestic inbound calling to an AVOXI number, a new “Local Number format” is now available on the main Numbers page. Learn more about Number formatting and calling an AVOXI number.
The Teams dashboard was enhanced to show the percentage breakdowns for answered, unanswered, and abandoned calls. This gives a quick view into your contact center inbound calls and abandoned/answered service level.
- Teams Configuration: Fixed an issue where changing Team configuration like queue callback setting can cause the timeout duration value to be erased. A side effect of this is that callers cannot leave a voicemail for that Team. With this fix, you are all set to try out new features like Queue Callback in Teams without any problems.
- Flashing Modal: A fix for isolated incidents where the agent status timeline hovers modal was flashing.
- Stuck Calls: Fixed an issue where a user that disconnected while a call was ringing could be stuck in the ringing status.