AVOXI Release Notes: January 13, 2021

AVOXI Deployment Summary:  This week we launched automation via new Integrations and made adjustments to dispositions and report sharing functionality. 

What's New

NEW Automation via New Integrations

  • Kick start 2021 with 12+ integrations that help connect calls to your business tools like CRM (Salesforce, Zendesk, Zoho, Hubspot), chat tools like Intercom, and more. Learn more here

Adjustments

Dispositions

  • Fixed an issue where required dispositions were not showing up for some calls within the Activity pages.

Call Recording Sharing

  • Added more information like call disposition to the email for call recording sharing.

Sharing reports

  • Reports can now easily be shared with users with your AVOXI instance as well as with email addresses. This release adds a few notes to the end of the CSV file when sharing reports: 
    • Shared by,
    • Date range,
    • Filter summary.


Release notes include new features, enhancements, and bug fixes.  Updates are done weekly so check back often to see what's new.  Please forward product suggestions to product@avoxi.com 


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Updated:

March 27th, 2022

Author:

Louise Ross

Updated By:

Louise Ross

KB ID:

791906

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Tags:

automation via new integrations

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