AVOXI Release Notes: February 9, 2021
AVOXI Deployment Summary: This week we released "Dispositions on all Calls".
Dispositions on all Calls
Dispositions, also known as tags and provide contact center agents a structured/categorized options for qualifying what happened on inbound and outbound calls. AVOXI Admins can now configure dispositions at a team level and request agents to submit a disposition immediately after each call. In addition, Agents have the ability to submit dispositions on all direct calls both inbound and outbound and take notes. Enable and create disposition now using our step-by-step guide.
Release notes include new features, enhancements, and bug fixes. Updates are done weekly so check back often to see what's new. Please forward product suggestions to firstname.lastname@example.org
INTERNAL DEPLOYMENT NOTES
Behind the Scenes:
- Free Trial: We launched "Free Trial" into production for *testing* purposes
- Local Dialing Format
- Enhancements to SLA
Give feedback about this article