AVOXI Release Notes: February 9, 2021

AVOXI Deployment Summary:  This week we released "Dispositions on all Calls".

What's New 

Dispositions on all Calls

Dispositions, also known as tags and provide contact center agents a structured/categorized options for qualifying what happened on inbound and outbound calls.  AVOXI Admins can now configure dispositions at a team level and request agents to submit a disposition immediately after each call.  In addition, Agents have the ability to submit dispositions on all direct calls both inbound and outbound and take notes.  Enable and create disposition now using our step-by-step guide.


Release notes include new features, enhancements, and bug fixes.  Updates are done weekly so check back often to see what's new.  Please forward product suggestions to product@avoxi.com 

Restricted Content

INTERNAL DEPLOYMENT NOTES

Behind the Scenes:

  • Free Trial:  We launched "Free Trial" into production for *testing* purposes 

COMING SOON:

  • Local Dialing Format
  • Enhancements to SLA

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Updated:

June 16th, 2021

Author:

Louise Ross

Updated By:

Louise Ross

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816873

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