AVOXI Release Notes: April 13, 2021

AVOXI Deployment Summary:  This week we released adjustments to Agent Status and the Call Activity Dashboard.

Adjustments

Agent Status

Fixed an issue where select Agents received multiple queue calls at the same time due to their "Agent Status" being incorrect.

Call Activity Dashboard

The Call Activity Dashboard (Company and Team Activities) had a small bug that caused filtering with multiple fields to not show the correct results. This issue has been fixed and multiple field search filter criteria will now display the correct results/data.


Release notes include new features, enhancements, and bug fixes.  Updates are done weekly so check back often to see what's new.  Please forward product suggestions to product@avoxi.com 

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Updated:

March 27th, 2022

Author:

Louise Ross

Updated By:

Jon Ross

KB ID:

887804

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