Agent Abandoned Queue Call Back Calls
Queue call back calls that agents hang up on before the caller answers will now be treated as "unanswered calls". The team has updated the status for Agent Abandoned QCB calls to Unanswered in Analytics and the Activity UI's. If a QCB call does attempt to reach a caller and the caller does not answer, treat that call as abandoned. This change has been added to our customer-facing guide.
Optimize SF Delete Sync
Salesforce Delete Sync was failing in isolated incidents, a fixed has been released to keep track of deleted contacts, as well as get an accurate comparison of entity counts in CRM database vs Salesforce.
SRTP Feature Flag
Secure Real-time Transport Protocol (SRTP) will soon be an option on SIP URI's and SIP Trunk configurations.