AVOXI Release Notes: October 12, 2021

AVOXI Deployment Summary:  This week we released new Security Control Settings and enhancements to how abandoned callbacks are handled within the Agents Activity reports. 

What's New

PCI Compliance

AVOXI now supports several ways to better secure the business an organization conducts. Our new Security Control Settings will ensure all customers’ information is kept as safe as possible. For organizations that handle payment card transactions, the AVOXI platform has also ensured that achieving PCI-DSS Compliance is simple and easy for our users.  Learn more in our informative guide.  

Enhancements

Agent Abandoned Queue Call Back Calls 

Queue call back calls that agents hang up on before the caller answers will now be treated as "unanswered calls". The team has updated the status for Agent Abandoned QCB calls to Unanswered in Analytics and the Activity UI's.  If a QCB call does attempt to reach a caller and the caller does not answer, treat that call as abandoned. This change has been added to our customer-facing guide.

Adjustments

Optimize SF Delete Sync

Salesforce Delete Sync was failing in isolated incidents, a fixed has been released to keep track of deleted contacts, as well as get an accurate comparison of entity counts in CRM database vs Salesforce.

Coming Soon

SRTP Feature Flag

Secure Real-time Transport Protocol (SRTP) will soon be an option on SIP URI's and SIP Trunk configurations. 


Release notes include new features, enhancements, and bug fixes.  Updates are done weekly so check back often to see what's new.  Please forward product suggestions to product@avoxi.com

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Updated:

October 13th, 2021

Author:

Louise Ross

Updated By:

Louise Ross

KB ID:

1089570

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