AVOXI Release Notes - March 15, 2022

AVOXI Deployment Summary:  With this week's release all AVOXI customers can now port South Africa non-geographic numbers, and Beta customers can now upload documents directly into their online platform.


Enhancement Scheduled Reports Activity 

Customers now have the ability to create a Scheduled Report on My Activity and Company Activity.


Beta Feature Reminders

AVOXI Mobile App

Our new AVOXI Mobile App is now available to select internal users for testing purposes. 

Skills-Based Routing

Intelligent call distribution begins with skills-based routing. Pilot customers can now combine skills-based call routing with priority routing rules to achieve higher customer satisfaction scores, more productive agents, and lower operational costs. Learn more on using Skills-Based Routing 

Document Management  

BETA Customers now have the ability to upload required documentation via their Active Orders number profile page. With only a few clicks they can instantly view a detailed list of required docs and instantly upload.  Once these are received and reviewed by our number onboarding team, the in-application status will automatically update and include any relevant notes. Learn more about viewing Number Orders Status and Required Documents


Coverage & Inventory Expansion

The Provisioning and Carrier team has made the below updates to our Cart Inventory and Pricing, please direct all feedback to provisioning@avoxi.com.

  • Canada-Toronto TrueLocal
  • Montreal TrueLocal 


Release notes include new features, enhancements, and bug fixes. Updates are done weekly so check back often to see what's new. Please forward product suggestions to product@avoxi.com.

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Updated:

March 28th, 2022

Author:

Louise Ross

Updated By:

Louise Ross

KB ID:

1296025

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