AVOXI Release Notes: January 4, 2022

AVOXI Deployment Summary:  With this week's release users can now configure which audio device is used when receiving calls.  In addition, we released enhancements to our IVR Input design and microphone permissions when using a Firefox browser.


NEW Setting your Webphone Audio Device

AVOXI users will now have the ability to configure which audio device is used when receiving calls.  Use our user guide to learn more! 


Enhancements to our IVR Menu Redesign

Enhancements have been made to our IVR User Input for a better customer experience and to aid in the break out of future features like Skills-Based Routing.


Enhancements to Firefox Mic Permissions

Enhancements have been made to improve the overall experience for customers using the microphone with the Firefox browsers.


Product Adjustments/Fixes

  • DTMF Delay - We released a fix for isolated issues where there was a delay in the processing for DTMF in an IVR option.
  • True Local Fix - Fixed an issue with outbound SIP trunk for Truelocal numbers on the AVOXI platform.
  • Non-E164 Numbers Fix - We had instances where a number was added to the AVOXI Platform in a non-E164 format.  We have fixed the format and created a user error message to prevent this from happening in the future. 
  • Call Analytics Fix - There were isolated instances when agents were unavailable but still presented with calls. This lead to a large number of Unanswered Team calls in Analytics. This fix makes the syncing process more reliable. If this condition is met in the future there will be far fewer extraneous unanswered events for the agent.
  • Multiple Calls Fix - We resolved an issue where there were multiple calls ringing the webphone at the same time.


Release notes include new features, enhancements, and bug fixes.  Updates are done weekly so check back often to see what's new.  Please forward product suggestions to product@avoxi.com



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Updated:

March 27th, 2022

Author:

Louise Ross

Updated By:

Jon Ross

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