AVOXI Release Notes - April 5, 2022

AVOXI Deployment Summary:  With this week's release, all AVOXI customers can view tooltips for MOS, Jitter, and Packet Loss. In addition, users can now download previously uploaded documents for easy reuse.


NEW Skills-Based Routing 

Enterprise Licence holders can now use our advanced Skills-Based Routing feature, which matches calls to the best available agent in the shortest amount of time. Learn more here! 


Enhancement to SIP Trunks

AVOXI SIP Trunks can now accept the E.164 format without the plus(+).


Enhancement Document Management 

AVOXI customers can now delete previously uploaded documents directly within their AVOXI Online Portal with only a few clicks.


Enhancement Call Insights Feature Tour  

The Call Insights Free Trial will end as of April 17, 2022. To help users make the most of their free trial, we have added an end-to-end tour which customers will see on login. View the Product Tour here!

Fixes & Adjustments

  • Mobile App status update (fix ringing/on a call transition).



Release notes include new features, enhancements, and bug fixes. Updates are done weekly, so check back often to see what's new. Also, please forward product suggestions to product@avoxi.com.

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Updated:

April 28th, 2022

Author:

Louise Ross

Updated By:

Louise Ross

KB ID:

1358553

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