AVOXI Release Notes: November 11, 2020

AVOXI Deployment Summary: NEW AVOXI-Odoo integration, configurable prompts for Queue Callback, and additional enhancements to analytics reports and call audio.

What's New

AVOXI-Odoo Integration 

AVOXI-Odoo integration combines the customer journey information in Odoo with AVOXI's contact center suite. Display contact information to agents as they make or receive calls and log all call activity in Odoo for a unified customer journey.  Agents can easily view and toggle between cases and call controls with a quick link within the AVOXI webphone.

Configurable Prompts for Queue Callback 

Administrators can now define custom team prompts to be played for queue callback messages and agent alerts. Learn more here!

Enhancements & Adjustments

Queue Callback

Fixed an issue for instances when a Queue callback call that reaches the queue timeout was not showing up in Team Activity. 

Outbound Caller-Id

Adjustments to Outbound caller-id for instances where the caller-id did not set correctly on select calls.

Calls Waiting

Fixed an issue where calls waiting in a queue were not being distributed to newly available agents on time. 

Enhanced Analytics

Enhanced the analytics engine to resolve a rare case where the Analytics report did not have the correct number of abandoned calls for some time intervals. 

Call Audio Enhancements

We release multiple call audio enhancements and continue to monitor and improve call audio quality across our global network.


Release notes include new features, enhancements, and bug fixes. Updates are done weekly so check back often to see what's new. Please forward product suggestions to product@avoxi.com.



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Updated:

March 27th, 2022

Author:

Louise Ross

Updated By:

Louise Ross

KB ID:

724226

Page Views:

669

Tags:

queue callback, call audio enhancements, outbound caller-id, enhanced analytic, odoo integration

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