AVOXI-Odoo integration combines the customer journey information in Odoo with AVOXI's contact center suite. Display contact information to agents as they make or receive calls and log all call activity in Odoo for a unified customer journey. Agents can easily view and toggle between cases and call controls with a quick link within the AVOXI webphone.
Configurable Prompts for Queue Callback
Administrators can now define custom team prompts to be played for queue callback messages and agent alerts. Learn more here!
Enhancements & Adjustments
Fixed an issue for instances when a Queue callback call that reaches the queue timeout was not showing up in Team Activity.
Adjustments to Outbound caller-id for instances where the caller-id did not set correctly on select calls.
Fixed an issue where calls waiting in a queue were not being distributed to newly available agents on time.
Enhanced the analytics engine to resolve a rare case where the Analytics report did not have the correct number of abandoned calls for some time intervals.
Call Audio Enhancements
We release multiple call audio enhancements and continue to monitor and improve call audio quality across our global network.