Use our below checklist to help troubleshoot and fix some known issues you may experience while using AVOXI AVOXI

User Troubleshooting Checklist

• Are you using the latest version of Google Chrome?
• Are you logged into Genius on more than one browser tab?
• Have you allowed access to your microphone and notification on your Chrome browser setting?
• Have you cleared your cache and cookies?
• Have you refreshed your browser?
• Have you performed a hard refresh by holding down the Shift key and pressing the Refresh button on your browser?
•  Have you logged out and logged back into your Genius account?
• Have you tried logging into your Genius account using another laptop or desktop?
• Do you have an internet connection? (Are you able to open another browser tab to a different website?)
• Are you using a VPN or a shared server/Remote Desktop such as Citrix, Microsoft, etc to access Chrome? (Please contact your internal IT Support)