Genius Basic User Troubleshooting

Use our below checklist to help troubleshoot and fix some known issues you may experience while using AVOXI AVOXI

User Troubleshooting Checklist

  • Are you using the latest version of Google Chrome?
  • Are you logged into Genius on more than one browser tab?
  • Have you allowed access to your microphone and notification on your Chrome browser setting?
  • Have you cleared your cache and cookies?
  • Have you refreshed your browser?
  • Have you performed a hard refresh by holding down the Shift key and pressing the Refresh button on your browser?
  •  Have you logged out and logged back into your Genius account?
  • Have you tried logging into your Genius account using another laptop or desktop?
  • Do you have an internet connection? (Are you able to open another browser tab to a different website?)
  • Are you using a VPN or a shared server/Remote Desktop such as Citrix, Microsoft, etc to access Chrome? (Please contact your internal IT Support)

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February 10th, 2022


Pablo Gonzalez

Updated By:

Louise Ross



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