Activating SMS on a Genius Number

SMS forwarding enables businesses to receive incoming texts from their customers in email format. Forward your SMS messages to any email address. From your email, you can respond, and your messages are converted to SMS and delivered to any mobile phone. 

This service feature is designed to help businesses improve their customer service by providing real-time customer interaction, alleviating hold times, and providing a convenient way for customers to reach other than a phone call or email.  Available on US/Canada toll-free numbers, with six packages designed to suit any size business.   


Please Note:  Images and video (MMS) are not currently supported by our product offering

Enabling SMS within the AVOXI Online

  •  Log into your account (1)
  • Select the "Numbers" section located on the left-hand sidebar (2)
  • On the "Numbers page," select the phone line/number on which you wish to activate the SMS feature (3) 

  • On the "Profile" tab, you will find an "Enable SMS" button. Click the button to enable SMS on your associated number. (4) 

  • Select the bundled package of your choice, with several options based on the number type and your individual business needs. (5)
  • When ready, click the "Authorize Purchase" button to complete your task. (6)  

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May 3rd, 2022


Jeff Cook

Updated By:

Louise Ross



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enabling sms, activating sms, business texting

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